Privacy Policy

 

Definitions of key terms : 

Cookies: Cookies are small data files stored on your device when you visit a website. They help websites remember your preferences, analyze website traffic, and improve user experience. You can manage cookie preferences in your browser settings.

Data Controller: Jibal AlHadhar acts as the data controller. This means we are responsible for determining the purposes and means of processing your personal data in compliance with legal obligations, including the UK General Data Protection Regulation (UK GDPR).

Personal Data: Any information that relates to an identifiable individual, such as your name, email address, phone number, payment details, or IP address.

UK GDPR: The UK General Data Protection Regulation is a set of laws governing the protection and processing of personal data in the United Kingdom. It ensures transparency, accountability, and gives individuals rights over their personal data.

 

  1. Welcome to Jibal AlHadhar. 

Jibal AlHadhar referred to as (“we”, “our” or “us”) is the data controller of your personal information. This implies that we are responsible for choosing how and why your data is collected, used and stored when you purchase our products, use our services or interact with us. 

 

Your privacy is very important to us, hence, we have this privacy policy that will explain how we use , collect and protect your private information if you decide to purchase our products.

 

In terms of data retention, we will use your personal data for as long as necessary to fulfil what is outlined in this policy, or as reasonably necessary to improve our services, fulfil our obligations, or comply with legal obligations. For example, payments and transactional data can be retained for tax and accounting purposes for up to 7 years.

 

We will notify and seek your consent if required if and significant changes in how we use your data. 

 

  1. The following types of personal information may be collected when you use/purchase our products, interact with our us or use our services 

 

Personal contact details: Your Full Name, Email Address Phone Number 

Payment/ Billing information : Card Details and information , whatever payment service you use to pay (eg. paypal, apple pay). 

Usage data of the website : browser type, device type, IP address, pages you've visited (collected through analytics tools and cookies). Users can adjust their browser settings to alert you when cookies are being used or reject cookies. However , this may impact the functionality of our website.  

Details given in consultation : Any information you give during coaching sessions. Such as: preferences, goals, routines, your name, age.

 

  1. The legal basis for data processing (GDPR): 

we process your personal data under the following legal basis : 

  • Consent : for sending newsletters or marketing communications 
  • Contractual necessity : for delivering products, providing services, or processing payments. 
  • Legitimate interests : For analysing website performance, improving user performance and improving our services. 
  • Legal obligations: fraud prevention , tax, or other regulatory requirements 

How we use your data: 

  • We use your collected personal information for these purposes: 

To process and send (to you) products you have purchased or ordered from us. 

  • To deliver and schedule 1:1 or group coaching sessions 
  • To improve our products/services and finetune recommendations. 
  • To communicate our offers, updates, ore customer support  
  • To comply with legal duties (eg. fraud prevention, record keeping)
  • To use / send (to you) marketing emails or newsletters with you approval/consent 
  • For website analytics (eg. to analyse user behaviour, website traffic) overall, aiding us to improve your overall experience when browsing and using other services. 

 

  1. Sharing your data 

- We ensure that third party providers process your data in compliance with GDPR. 

- We don’t rent or sell your private and personal information to third parties. But, we may share your data with third-party providers for the purpose of delivering our services/ products. 

These include:  

  • Payment Processes (eg. PayPal, Stripe, ApplePay etc. ) 
  • Email Marketing services : To send you newsletters or updates (if consented)
  • Website Analytic tools (e.g Google Analytics )   
  1. Cookies and tracking
  • Our website uses cookies to improve your browsing experience and examine website traffic. You can alter / manage your cookie preferences in your browser settings, and for  clarification , cookies are data files on your device that are stored to aid us in remembering your preferences. 
  • For individuals under the age of 13, we do not knowingly collect personal data from children. If we become aware that we have inadvertently collected data from a child without parental consent, we will delete it immediately . 

 

  1. How we protect your Data 

We use appropriate organisational and technical measures to protect your personal information. We use things like,

  • secure servers regular monitoring of our systems and encryption. Although, no method of transmission over the internet is 100% secure, therefore we cant guarantee total absolute security.  
  • We follow GDPR-compliant practices to protect your data. This includes using secure servers, regular monitoring systems , encrypted communications (SSL), and controlled access to sensitive data. 

International Data Transfers 

  • If your data is transferred outside of the UK or EEA, we make sure that it is protected by safeguards, for example, Standard Contractual Clauses (SCC) or similar measures, to comply with UK GDPR requirements. 

 

  1. Your Rights 

Under applicable rights , such as the GDPR, you have the following rights:

  • Objection : object to how we use your data in some cases. 
  • Correction : ask us to update or correct inaccurate information 
  • Access : Request a copy of the data we hold about you. 
  • Deletion : Requests that we delete your personal data. 

To exercise these rights please contact us.

 

  1. There's a possibility that this privacy policy may change from time to time to reflect changes made in our practice for legal reasons. We would advise you to review this page periodically for updates. The “Latest Update” date at the top indicates the latest revision/update. 

 

  1. Contact Information : 

If you have any question about this privacy policy or you personal data, please contact use : 

**If contacting via social media please do not submit sensitive data